Tracey Kelly
About Tracey Kelly
Tracey Kelly is a Technical Delivery Lead at CDL Software, with over 30 years of experience in IT Management and Customer Support. She has held various leadership roles in companies such as GTMaritime and ArrowXL and is a member of Mensa, reflecting her strong problem-solving abilities.
Work at CDL Software
Tracey Kelly has been serving as the Technical Delivery Lead at CDL Software since 2023. In this role, she focuses on overseeing technical projects and ensuring successful delivery. Her position involves coordinating with various teams to align technical solutions with business objectives, enhancing operational efficiency.
Previous Experience in Customer Operations
Before her current role, Tracey worked at GTMaritime as the Customer Operations Manager from 2020 to 2023. During her three years in Warrington, United Kingdom, she was responsible for managing customer service operations and improving client satisfaction. This role required her to implement strategies that enhanced customer engagement and operational performance.
Background in IT Management
Tracey Kelly has over 30 years of experience in IT Management, Service Management, and Customer Support. Her career includes various leadership positions, such as IT Delivery Manager at ArrowXL and Project Analyst at Lavastorm Analytics. This extensive background has equipped her with a comprehensive understanding of IT systems and customer service dynamics.
Education and Certifications
Tracey studied at Wigan College of Technology from 1986 to 1988, where she achieved an A Level in Computer Science. She holds several professional certifications, including Prince 2 Practitioner, ITIL, and SDM, which demonstrate her commitment to continuous professional development and expertise in project and service management.
Membership in Mensa
Tracey is a member of Mensa, which signifies her high IQ and exceptional problem-solving skills. This membership reflects her analytical abilities and her capacity to tackle complex challenges in her professional roles.