Tanya Hawes
About Tanya Hawes
Tanya Hawes serves as the Customer Service Support Manager at CDS Logistics Management Inc., where she has worked since 2012. She has a background in customer service and has implemented several initiatives that improved efficiency and customer satisfaction.
Work at CDS Logistics
Tanya Hawes has been serving as the Customer Service Support Manager at CDS Logistics Management Inc. since 2012. Over her 12-year tenure, she has played a pivotal role in enhancing customer service operations. One of her significant contributions includes the implementation of a customer feedback system, which improved service response times by 20%. Additionally, she led a project aimed at streamlining order processing, achieving a 15% reduction in processing errors. Her efforts have contributed to the overall efficiency and effectiveness of the customer service team.
Previous Experience at Elkay Manufacturing
Before joining CDS Logistics, Tanya Hawes worked at Elkay Manufacturing as a Customer Care Associate from 2004 to 2012. During her eight years in this role, she developed a training program for new customer service representatives that enhanced team efficiency and reduced onboarding time by 30%. Her experience at Elkay provided her with a strong foundation in customer service, which she has built upon in her current position.
Education and Training Background
Tanya Hawes studied at CCBC-Essex from 2000 to 2001, completing a one-year program. Prior to that, she graduated from Parkville High School, where she earned her High School Diploma from 1996 to 2000. Her educational background has equipped her with the skills necessary for her roles in customer service management.
Achievements in Customer Satisfaction
Tanya Hawes has been recognized for achieving the highest customer satisfaction scores within her company for three consecutive years. This recognition underscores her commitment to delivering quality service and her ability to lead her team in meeting customer needs effectively.
Cross-Departmental Initiatives
Tanya has actively participated in cross-departmental initiatives aimed at integrating new software tools. These efforts have enhanced data entry accuracy and speed, contributing to improved operational efficiency within the organization.