Andrew Salazar
About Andrew Salazar
Andrew Salazar serves as the Service Support Helpdesk Coordinator at CDS, where he has worked since 2020. He holds a Master of Science in Sport Administration from Canisius College and has a background in client services and education.
Work at CDS
Andrew Salazar has been serving as the Service Support Helpdesk Coordinator at CDS since 2020. In this role, he coordinates a helpdesk team focused on improving response times and customer satisfaction. He has developed training programs for new helpdesk staff to enhance their technical and customer service skills. Additionally, he organized and led workshops on effective communication and problem-solving for the support team. Salazar played a significant role in implementing a new ticketing system that streamlined support processes and reduced resolution times. He also contributed to the transition to remote support operations during the COVID-19 pandemic.
Education and Expertise
Andrew Salazar earned a Master of Science in Sport Administration from Canisius College, where he studied from 2016 to 2018. Prior to that, he obtained a Bachelor of Arts in Communications and Sports Management from Holy Cross College, completing his studies from 2011 to 2015. His educational background has equipped him with skills applicable to both sports administration and effective communication, which he applies in his current role at CDS.
Background
Before his current position at CDS, Andrew Salazar held various roles within the organization. He worked as a Client Services Manager from 2019 to 2020 and as an Account Manager from 2018 to 2019, both in New York, New York. His experience also includes a role as a Physical Education Teacher at Our Mother of Sorrows Catholic School in Tucson, Arizona, from 2015 to 2016. Additionally, he served as an Assistant to the Sport Information Director at Holy Cross College from 2014 to 2015.
Achievements
In his role at CDS, Andrew Salazar has achieved notable improvements in helpdesk operations. He coordinated a team that focused on enhancing customer satisfaction and response times. His efforts in implementing a new ticketing system significantly streamlined support processes. He also played a crucial role in developing training programs for new staff, which contributed to the overall efficiency and effectiveness of the helpdesk team.