Tom Moran
About Tom Moran
Tom Moran serves as the Director of Order Operations and Problem Resolution Manager at Complete Document Solutions, LLC, where he has worked since 2005. He provides sales support for Xerox agencies and oversees order quality control across several states.
Work at Complete Document Solutions
Tom Moran has been employed at Complete Document Solutions, LLC since 2005, serving in various roles over the years. Currently, he holds the position of Director of Order Operations and Problem Resolution Manager. In this capacity, he provides essential sales support related to billing, invoicing, contracts, and finances for Xerox agencies across multiple states. His responsibilities include ensuring order quality control for agencies located in New York, New Jersey, Pennsylvania, Maryland, and Delaware. Additionally, he plays a key role in training new hires in Order & Pricing Systems and Sales Strategies.
Education and Expertise
Tom Moran pursued his education at the University of Tampa from 1998 to 2000, where he studied for two years. He continued his academic journey at Rutgers University from 2000 to 2002, completing another two years of study. His educational background supports his expertise in sales operations and problem resolution, particularly in the context of billing and invoicing processes.
Background in Sales Management
Prior to his current role, Tom Moran worked at Complete Document Solutions, LLC as a Sales Manager and Senior Account Manager from 2005 to 2009. During this four-year period, he developed skills in managing client accounts and sales strategies, which laid the foundation for his later responsibilities in order operations and problem resolution.
Role in Training and Development
In his current position, Tom Moran is responsible for training new hires in Order & Pricing Systems and Sales Strategies. This aspect of his role is critical for enhancing client benefits and improving company profitability. His focus on training ensures that new employees are well-equipped to meet the demands of their roles within the organization.