Ajay Vikram
About Ajay Vikram
Ajay Vikram is a Senior Product Support Specialist at Ceipal, where he has worked since 2023. He specializes in applicant tracking systems and customer relationship management, leveraging his expertise in SAS software to provide end-to-end solutions for clients.
Work at Ceipal
Ajay Vikram serves as a Senior Product Support Specialist at Ceipal, a position he has held since 2023. In this role, he focuses on providing end-to-end solutions for clients utilizing Ceipal's SaaS products, which include workforce management and business intelligence analytics. He collaborates with a team of professionals to ensure customer satisfaction and retention. His expertise in applicant tracking systems and customer relationship management is integral to his responsibilities, contributing to the overall success of the organization.
Education and Expertise
Ajay Vikram holds a Post Graduate Diploma in Management (PGDM) in Business Analytics from IMT CDL Ghaziabad, where he studied from 2023 to 2025. He also earned a Bachelor of Technology (BTech) in Electrical and Electronics Engineering from Dr. A.P.J. Abdul Kalam Technical University. His educational background, combined with his strong expertise in SAS software, equips him with the skills necessary to excel in his current role at Ceipal.
Background
Before joining Ceipal, Ajay Vikram worked at Amazon as a Subject Matter Expert in Customer Service from 2019 to 2023. This four-year experience in a high-demand environment provided him with valuable insights into customer relations and support processes. His transition to Ceipal allowed him to apply his extensive knowledge in a new context, focusing on SaaS products and client solutions.
Professional Goals
Ajay Vikram aims to leverage his skills and experience to support Ceipal's growth and innovation in the SaaS industry. His focus on enhancing customer satisfaction and retention aligns with the company's objectives, and he is committed to contributing to its success through effective product support and implementation strategies.