Anurag Yaparla
About Anurag Yaparla
Anurag Yaparla is an Onboarding Specialist at CEIPAL Corp. in Hyderabad, India, with a background in sales and support roles across various organizations, including GUS Education India and Firstsource.
Work at CEIPAL
Anurag Yaparla has been serving as an Onboarding Specialist at CEIPAL Corp. since 2020. In this role, he focuses on developing and implementing onboarding processes that align with the unique workflows of clients. His responsibilities include conducting specialized portal management sessions for various teams, such as Recruiters, Managers, Admins, and HR/Immigration Teams. Anurag's expertise in onboarding contributes to improving client satisfaction and streamlining the integration of new users into the platform.
Previous Experience in Sales and Support
Before joining CEIPAL, Anurag Yaparla worked at GUS Education India as an Inside Sales Specialist from 2019 to 2020. His role involved engaging with clients and tailoring solutions to meet their needs. Prior to that, he spent three years at Firstsource as a Senior Support Specialist from 2013 to 2016, where he provided support and resolved customer issues. Anurag also briefly worked at Synchrony as a Senior Support Specialist in 2019, further enhancing his skills in customer support and communication.
Education and Expertise
Anurag Yaparla holds a Bachelor of Arts degree in Communication, Journalism, and Related Programs from Dr. B. R. Ambedkar University, Hyderabad. His educational background provides a solid foundation for his roles in onboarding and support, enabling him to effectively communicate and resolve complex implementation issues. Anurag's expertise lies in enhancing communication strategies for key initiatives, which is essential in his current position at CEIPAL.
Background in Onboarding Processes
Anurag Yaparla has developed a new onboarding process tailored to meet the specific needs of clients. This initiative reflects his understanding of organizational workflows and the importance of customizing onboarding experiences. His focus on resolving complex implementation issues demonstrates his commitment to ensuring a smooth transition for new users and teams within the organization.