Ashish Tiwari
About Ashish Tiwari
Ashish Tiwari is a Customer Success Manager at Ceipal, where he develops account plans and analyzes client performance metrics to enhance service delivery. He has a background in Electrical, Electronics and Communications Engineering and has held various roles in customer service and account management.
Work at CEIPAL
Ashish Tiwari serves as a Customer Success Manager at Ceipal, a position he has held since 2023. In this role, he develops and executes comprehensive account plans aimed at identifying opportunities for upselling and cross-selling. He collaborates cross-functionally with internal teams to ensure exceptional service delivery and to address client concerns promptly. Ashish tracks and analyzes client performance metrics to optimize account strategies and drive continuous improvement, acting as a trusted advisor to clients by providing proactive guidance and support.
Previous Experience
Before joining Ceipal, Ashish Tiwari worked at InfoEdge as an Associate from 2020 to 2021. He then transitioned to CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED, where he held the position of Senior Associate for 11 months in 2022. His roles in these organizations contributed to his expertise in customer success and account management.
Education and Expertise
Ashish Tiwari earned a Bachelor of Technology (BTech) degree in Electrical, Electronics and Communications Engineering from DIT University, completing his studies from 2016 to 2019. His educational background provides a strong foundation for his analytical skills and technical knowledge, which he applies in his current role at Ceipal.
Professional Approach
In his professional capacity, Ashish strives to bring diverse perspectives and experiences to his team at Ceipal. His approach emphasizes collaboration and effective communication, ensuring that client needs are met with a focus on continuous improvement and service excellence.