Ayush Pratap
About Ayush Pratap
Ayush Pratap is a Customer Success Manager with expertise in driving initiatives within the customer success and SaaS sectors. He collaborates with internal teams to enhance client service, develops account strategies, and manages a diverse portfolio of clients.
Work at CEIPAL
Currently, Ayush Pratap serves as a Customer Success Manager at Ceipal, a role he has held since 2023. In this position, he focuses on delivering exceptional service to clients and promptly addressing their requirements. He collaborates cross-functionally with internal teams to ensure that client needs are met effectively. Ayush is responsible for developing and executing account plans that identify opportunities for upselling and cross-selling, thereby expanding business partnerships.
Previous Experience at Elsevier
Before joining Ceipal, Ayush Pratap worked at Elsevier as a Client Success Specialist from 2020 to 2021. During his seven-month tenure in Noida, Uttar Pradesh, India, he focused on enhancing client satisfaction and success. His role involved tracking and analyzing client performance metrics to optimize account strategies and drive continuous improvement.
Experience at Classplus
Ayush Pratap held multiple roles at Classplus. He served as a Customer Delight Manager for five months in 2021, where he focused on ensuring client satisfaction. Following this, he worked as a Business Analyst from 2021 to 2023 for two years, where he contributed to understanding client needs and aligning solutions to meet their business goals.
Education and Expertise
Ayush Pratap has a strong background in customer success and SaaS sectors. He excels in managing a diverse portfolio of clients, both native and overseas. His expertise includes fostering strong relationships with key stakeholders, understanding their unique needs, and acting as a trusted advisor by providing expert guidance based on industry trends and best practices.