Earnest Angly
About Earnest Angly
Earnest Angly is a Senior Executive in Product Support at CEIPAL Corp. in Hyderabad, India, where he facilitates communication between clients and the development team, ensuring client satisfaction and effective issue resolution.
Work at CEIPAL
Earnest Angly serves as a Senior Executive in Product Support at CEIPAL Corp. since 2021. In this role, he acts as a liaison between clients and the development team, addressing technical and product-related issues. He manages client accounts across Europe, South Africa, and Switzerland, ensuring seamless onboarding and ongoing support. His responsibilities include handling escalations to ensure client satisfaction and resolving issues promptly. He plays a crucial role in maintaining a zero churn rate on a monthly and quarterly basis, demonstrating a commitment to client retention and service excellence.
Education and Expertise
Earnest Angly studied at Doctor B.R. Ambedkar Open University, where he achieved a Bachelor of Commerce (B.Com) degree. His educational background provides a foundation for his expertise in product support and client management. This academic experience contributes to his ability to effectively communicate with clients and understand their needs within the technical landscape of CEIPAL Corp.
Background
Earnest Angly is based in Hyderabad, Telangana, India. He has been working in the field of product support for several years, focusing on client relations and technical issue resolution. His experience spans multiple regions, including Europe, South Africa, and Switzerland, which enhances his understanding of diverse client needs and expectations.
Client Management and Training
In his role at CEIPAL, Earnest Angly manages client accounts and ensures a high level of service. He conducts mock calls to train and prepare new joiners for client interactions, equipping them with the necessary skills to handle client inquiries effectively. This training initiative supports the overall goal of maintaining client satisfaction and service quality.