Gadiel Samson
About Gadiel Samson
Gadiel Samson is an Associate Manager at CEIPAL Corp., specializing in onboarding processes within the SAAS, ATS, and HRMS sectors. He has a strong background in technical support and customer relationship management, with previous experience at Aruba Networks and Vonage.
Current Role at CEIPAL
Gadiel Samson serves as the Associate Manager of Onboarding at CEIPAL Corp. since 2022. In this role, he focuses on the onboarding processes within the Software as a Service (SAAS), Applicant Tracking System (ATS), and Human Resource Management System (HRMS) sectors. His responsibilities include enhancing customer interactions and ensuring a smooth transition for new clients. His technical support background aids in addressing client needs effectively.
Previous Experience at CEIPAL
Prior to his current position, Gadiel Samson held multiple roles at CEIPAL Corp. He worked as a Senior Client Executive for one month in 2020, followed by a two-year tenure as Accounts Manager - Onboarding from 2020 to 2022 in Rochester, New York. His experience in these roles contributed to his understanding of customer relationship management and onboarding processes.
Experience at Aruba Networks
Gadiel Samson worked at Aruba Networks as a Senior Engineer from 2013 to 2020 in Chennai, India. His seven years in this position provided him with a strong technical foundation and experience in managing complex systems. This role enhanced his skills in technical support, which are applicable in his current onboarding responsibilities.
Educational Background
Gadiel Samson completed his Bachelor of Computer Applications (BCA) in Computer Systems Networking and Telecommunications at Alagappa University from 2017 to 2020. He also earned a Diploma in Electrical and Electronics Engineering from Panimalar Polytechnic College, where he studied from 2006 to 2008. His educational background supports his expertise in technical support and customer relationship management.
Technical Skills and Expertise
Gadiel Samson possesses strong skills in Customer Relationship Management (CRM) and has expertise in Voice over IP (VoIP) technology. These skills are essential in his roles within technical support and onboarding processes. His robust background in these areas enhances customer satisfaction and improves onboarding efficiency.