Rakesh T.
About Rakesh T.
Rakesh T. serves as the Director of Customer Success at CEIPAL Corp., where he focuses on reducing churn, driving revenue growth, and enhancing customer experience. With over 15 years of experience in operations and management across various sectors, he has held significant roles at notable companies including Amazon and ICICI Bank.
Current Role at CEIPAL
Rakesh T. serves as the Director of Customer Success at CEIPAL Corp., a position he has held since 2022. In this role, he focuses on driving churn reduction, revenue growth, and enhancing customer experience across various verticals. His leadership is aimed at ensuring that customer interactions are optimized and that the overall satisfaction is elevated.
Previous Experience in Customer Success
Prior to his current role, Rakesh worked at CEIPAL Corp. as Associate Director of Customer Success from 2020 to 2022. His experience also includes a position as Team Manager at Amazon from 2015 to 2019, where he managed customer service operations. Additionally, he held the role of Contact Center Operations Manager at Epiq for a brief period in 2019.
Professional Background in Operations Management
Rakesh has over 15 years of experience in operations, process and project management, and service delivery across various domains including SaaS, telecom, banking, e-commerce, and insurance. His expertise includes utilizing automation to optimize processes and improve efficiency at all organizational levels, contributing to the overall effectiveness of the teams he leads.
Educational Qualifications
Rakesh holds a Master of Business Administration (M.B.A.) in Marketing from Annamalai University, which he completed from 2007 to 2009. He also earned a Bachelor's Degree in Business/Commerce from Osmania University, studying from 2001 to 2004. His educational background provides a solid foundation for his roles in customer success and operations management.
Career Progression and Roles
Rakesh's career began at Sitel as a Team Lead from 2007 to 2011, where he developed his foundational skills in customer service. He then transitioned to ICICI Bank as a Deputy Manager from 2011 to 2015, before moving to Amazon. His diverse roles have equipped him with a comprehensive understanding of customer success and operational efficiency.