Shailesh Dixit
About Shailesh Dixit
Shailesh Dixit is an Implementation Specialist currently working at Ceipal, where he integrates software with client systems and provides training. He has previous experience in quality assurance and customer support roles at iEnergizer and Randstad India Pvt Ltd.
Work at CEIPAL
Shailesh Dixit currently serves as an Implementation Specialist at CEIPAL, a role he has held since 2023. Based in Noida, he works on-site to ensure the seamless integration of software with clients' existing systems. His responsibilities include organizing smooth onboarding processes for new clients by customizing AI-driven Applicant Tracking System (ATS) services to meet their specific needs. He collaborates with sales, product, and support teams to enhance the overall client onboarding experience.
Previous Experience in Quality Assurance
Before joining CEIPAL, Shailesh Dixit worked at iEnergizer as a Quality Assurance Analyst from 2017 to 2020. During his three years in this role, he focused on maintaining quality standards and ensuring that the products met the required specifications. His experience in quality assurance laid a foundation for his subsequent roles in customer support and implementation.
Customer Support Specialist Role
Shailesh Dixit transitioned to Randstad India Pvt Ltd in 2020, where he worked as a Customer Support Specialist until 2022. Based in Delhi, India, he operated in a hybrid work environment. His role involved providing support to clients and addressing their inquiries, which contributed to his skills in client relationship management and problem-solving.
Education and Expertise
Shailesh Dixit earned his Bachelor of Commerce (BCom) degree in Business Administration and Management from Dr. Bhim Rao Ambedkar University, Agra. He studied from 2014 to 2017, gaining foundational knowledge in business principles that supports his current roles in implementation and client support.
Client Relationship Management
In his current position at CEIPAL, Shailesh Dixit emphasizes maintaining high standards to protect the software's reputation. He fosters transparent relationships with clients and engages in proactive problem-solving to address their needs effectively. His commitment to client satisfaction is a key aspect of his professional approach.