Shivam Naidu
About Shivam Naidu
Shivam Naidu is a Support Manager at CEIPAL Corp., where he has worked since 2021. He has a background in sales and customer support, having held various positions in companies such as Denave, iEnergizer, iQor, and Call 2 Connect India Pvt Ltd.
Work at CEIPAL
Shivam Naidu has been serving as Support Manager at CEIPAL Corp. since 2021. In this role, he is responsible for overseeing customer support operations and ensuring effective communication between clients and the support team. His tenure at CEIPAL has lasted for three years, during which he has contributed to enhancing customer satisfaction and streamlining support processes.
Previous Experience in Sales and Support
Before joining CEIPAL, Shivam Naidu worked at Denave as an Inside Sales Representative for five months in 2016. He then transitioned to iEnergizer, where he served as a Subject Matter Expert from 2017 to 2021 for four years. His earlier experience includes working as an Agent at iQor for two years from 2014 to 2016 and at Call 2 Connect India Pvt Ltd for eight months in 2014.
Career Progression
Shivam Naidu's career began in 2014 as an Agent at Call 2 Connect India Pvt Ltd. He gained valuable experience in customer service and support roles, which led him to iQor. His role as an Agent at iQor further developed his skills in handling customer inquiries. Afterward, he advanced to a Subject Matter Expert position at iEnergizer, where he deepened his expertise before taking on his current managerial role at CEIPAL.
Professional Background
Shivam Naidu has built a professional background primarily in customer support and sales. His experience spans various roles, including support agent and inside sales representative. He has worked in the Noida Area, India, throughout his career, gaining insights into customer needs and operational efficiency.