Alexandra Rosano
About Alexandra Rosano
Alexandra Rosano is a Call Center Agent at Centah Inc. in Toronto, Ontario, with a background in hospitality and sommelier training.
Current Role at Centah Inc.
Alexandra Rosano has been employed at Centah Inc. as a Call Center Agent since 2021. In this role, she is responsible for handling customer inquiries and providing support to clients. Her experience in customer service contributes to her effectiveness in this position.
Previous Experience at ICONINK
Prior to her current role, Alexandra worked as a Bartender at ICONINK from 2019 to 2020. During her one-year tenure in Toronto, Ontario, she developed skills in customer service and beverage management, which enhanced her ability to interact with patrons in a fast-paced environment.
Educational Background in Sommelier Studies
Alexandra pursued her studies in wine and beverage management at the Court of Master Sommeliers, where she achieved the title of Sommelier in 2019 after an 11-month program. Additionally, she studied at the Canadian Association of Professional Sommeliers from 2018 to 2019, further solidifying her expertise in this field.
Human Resources Management Education
Alexandra attended York University from 2021 to 2023, where she focused on Human Resources Management. This two-year program provided her with knowledge and skills applicable to various aspects of human resources, enhancing her professional qualifications.
Experience at Starbucks
Before her roles in the hospitality and beverage industry, Alexandra served as an Assistant Manager at Starbucks from 2013 to 2018. Over five years in this position, she gained valuable experience in team management and customer service, contributing to her overall professional development.