Jim Courakos
About Jim Courakos
Jim Courakos serves as the Director of Call Center Operations at Centah Inc., a position he has held since 2018. He earned a Bachelor of Arts in Communications from the University of Central Florida.
Work at Centah
Jim Courakos has served as the Director of Call Center Operations at Centah Inc. since 2018. In this role, he oversees the daily operations of the call center, ensuring efficient processes and high-quality customer service. His leadership contributes to the overall performance and effectiveness of the call center team within the Miami/Fort Lauderdale area.
Education and Expertise
Jim Courakos studied Communications at the University of Central Florida, where he earned a Bachelor of Arts (B.A.) degree. His educational background provides him with a strong foundation in effective communication strategies, which are essential for his role in call center operations.
Background
Jim Courakos has been involved in the call center industry for several years, with a focus on operations management. His experience includes overseeing teams and implementing strategies to enhance customer interactions and operational efficiency. He is based in the Miami/Fort Lauderdale area.
Professional Experience
Since joining Centah Inc. in 2018, Jim Courakos has accumulated significant experience in managing call center operations. His role involves coordinating various aspects of the call center, including staff management, performance metrics, and customer satisfaction initiatives.