Christopher Mann
About Christopher Mann
Christopher Mann is a Senior Workforce Analyst at Centerfield Media, where he has worked since 2017. He specializes in workforce management platforms and has over five years of experience in forecasting, scheduling, and capacity planning.
Work at Centerfield Media
Christopher Mann has served as a Senior Workforce Analyst at Centerfield Media since 2017. In this role, he focuses on optimizing workforce management processes within the organization. His work is centered in the Miami/Fort Lauderdale Area, where he contributes to the company's operational efficiency and effectiveness.
Education and Expertise
Christopher Mann possesses expertise in various workforce management platforms, including IEX, Pipkins, and Dugout. He is proficient in accounting software such as PeachTree and Mass500, which aids in financial reporting and analysis. His skills extend to Avaya/CMS Reporting, which he utilizes for workforce management and reporting purposes.
Background in Workforce Management
With over five years of experience in workforce management, Christopher Mann specializes in forecasting, scheduling, and capacity planning. His background equips him with the necessary skills to manage and analyze workforce data effectively, ensuring optimal staffing levels and resource allocation.
Skills in Customer Experience Management
Christopher Mann is experienced in using In-Contact (CXone) to manage unified cloud customer experiences. This proficiency allows him to streamline customer interactions and improve service delivery through effective workforce management strategies.