Damion E. Austin Jp.
About Damion E. Austin Jp.
Damion E. Austin is the Director of Site Operations at Centerfield Media in Montego Bay, where he has worked since 2019. He possesses extensive knowledge of call center and debt collection laws and has held various leadership roles in the industry over the past two decades.
Work at Centerfield Media
Damion E. Austin has served as the Director of Site Operations at Centerfield Media since 2019. In this role, he oversees the operational aspects of the company’s site in Montego Bay, Jamaica. His responsibilities include managing daily operations, ensuring compliance with industry regulations, and optimizing performance metrics. His extensive experience in the call center sector contributes to the effectiveness of the operations under his leadership.
Background in Call Center Operations
Damion E. Austin has a robust background in call center operations, having co-founded Global Outsourcing Solutions Ltd, where he served as Chief Operations Officer from 2012 to 2019. He has also held various managerial roles, including Department Manager at Alliance One and Strategic Business Unit Manager at ACS, a Xerox Company. His experience spans over two decades in the call center industry, focusing on operational efficiency and organizational development.
Education and Expertise
Damion E. Austin studied at Cornwall College from 1993 to 1998. He possesses extensive knowledge of laws governing call centers and debt collections, including the Fair Debt Collection Practices Act (F.D.C.P.A.), the Association of Credit and Collection Agencies (A.C.C.A.), and the Health Insurance Portability and Accountability Act (H.I.P.P.A.). His expertise also includes TeleSales, Lead Generation, Project Management, and various aspects of operational management.
Professional Experience
Damion E. Austin has held several significant positions throughout his career. He worked as a Business Development Manager at Salary.com from 2008 to 2010 and as an Independent Sales Representative at Nikken in 2001. His roles have involved contract negotiations, vendor management, and P&L management, showcasing his comprehensive skill set in business operations and development.
Achievements in Green-Field Operations
Throughout his career, Damion E. Austin has played a significant role in establishing over five successful Green-Field operations within the call center industry. His involvement in these projects highlights his capability in launching new operations and driving them toward success, further solidifying his reputation in the field.