Erik H.
About Erik H.
Erik H. is a Business Operations Analyst with expertise in speech analytics within the Medicare division. He has a background in information technology and experience in process documentation and task automation.
Work at Centerfield
Erik H. has been employed at Centerfield as a Business Operations Analyst since 2021. His role focuses on the implementation and usage of speech analytics within the Insurance (Medicare) division. He operates in a hybrid work environment in the New York City Metropolitan Area. Erik utilizes data to identify customer trends and optimize the behavior and training of call center agents. Additionally, he documents processes and procedures for new hires, ensuring they have a clear understanding of company operations and culture.
Previous Experience at Prodea Systems
Prior to his current position, Erik H. worked at Prodea Systems as a QA Test Engineer Intern for two months in 2015. He also held an internship at Prodea Systems in 2011 for one month. These roles provided him with foundational experience in quality assurance and operational processes.
Education and Expertise
Erik H. completed his high school education at McKinney Boyd High School from 2008 to 2012. He then pursued a Bachelor's Degree in Information Technology Systems from the Naveen Jindal School of Management at UT Dallas, studying from 2012 to 2016. His educational background supports his current role in business operations and analytics.
Technical Skills and Automation
In his role, Erik H. automates repetitive tasks using Python, enhancing work efficiency and minimizing human error. This technical skill is integral to his responsibilities in data analysis and process optimization within his current position.
Experience in Hospitality
Before entering the field of business operations, Erik H. worked at ClubCorp as a Sous Chef of the Wedding Kitchen and as Head Busboy for two months in 2014. This experience in the hospitality industry contributed to his understanding of customer service and operational dynamics.