Theoreen Gayle
About Theoreen Gayle
Theoreen Gayle is a Call Center Quality Analyst with five years of experience at Centerfield, where he has worked since 2019. He previously held a similar position at Sutherland for 11 months in Jamaica from 2018 to 2019.
Work at Centerfield
Theoreen Gayle has been employed at Centerfield since 2019, serving as a Call Center Quality Analyst. In this role, Gayle is responsible for monitoring and evaluating call center interactions to ensure compliance with company standards and quality metrics. This position involves analyzing performance data and providing feedback to improve service delivery and customer satisfaction.
Previous Experience at Sutherland
Prior to joining Centerfield, Theoreen Gayle worked at Sutherland as a Quality Analyst for 11 months, from 2018 to 2019. During this time, Gayle focused on assessing call quality and implementing best practices to enhance the performance of call center agents. This experience contributed to the development of skills in quality assurance and performance evaluation.
Professional Role and Responsibilities
As a Call Center Quality Analyst, Theoreen Gayle's responsibilities include conducting regular audits of call center interactions, identifying areas for improvement, and collaborating with team members to enhance overall service quality. The role requires a keen attention to detail and the ability to analyze data effectively to drive performance improvements.
Career Timeline
Theoreen Gayle's career in quality analysis began in 2018 with a position at Sutherland, followed by a transition to Centerfield in 2019. With over five years of experience in the call center industry, Gayle has developed a strong foundation in quality assurance practices and performance management.