Alicia Henderson
About Alicia Henderson
Alicia Henderson is an IT Business Analyst at CenterPoint Energy, where she has worked since 2014. She specializes in metering operations and ERCOT transactions and has a strong background in analytical data management and cross-functional team collaboration.
Work at CenterPoint Energy
Alicia Henderson has been employed at CenterPoint Energy since 2014, where she serves as an IT Business Analyst. In this role, she focuses on metering operations and ERCOT transactions, utilizing her expertise to enhance operational efficiency. Prior to her current position, she worked as an IT Helpdesk Analyst from 2008 to 2011 and as an Associate IT Programmer Analyst II from 2011 to 2014. Her tenure at CenterPoint Energy spans over a decade, during which she has contributed to various projects and initiatives.
Education and Expertise
Alicia Henderson holds a Master of Business Administration (M.B.A.) from the University of Phoenix-Houston Campus, which she completed in 2014. She also earned a Bachelor's degree in Computer Engineering Technology/Technician from Prairie View A&M University in 2005. Her educational background supports her expertise in analytical data utilization, particularly in building dashboards and daily reporting, which are essential for her role in IT business analysis.
Background
Alicia Henderson began her professional career at BMC Software, where she worked as an Associate Technical Response Representative from 2005 to 2008. Following her time at BMC Software, she joined CenterPoint Energy, where she progressed through various roles, including IT Helpdesk Analyst and Associate IT Programmer Analyst II. Her experience in these positions laid the foundation for her current role as an IT Business Analyst.
Professional Skills
Alicia Henderson possesses strong analytical skills, which she applies in her work to build dashboards and generate daily reports. She collaborates with cross-functional teams to maintain documentation related to business requirements, ensuring that all stakeholders are aligned on project goals and objectives. Her ability to analyze data effectively contributes to the overall success of her projects at CenterPoint Energy.