Alisha Murray
About Alisha Murray
Alisha Murray is a Technical Analyst II at CenterPoint Energy, where she has worked since 2015. She specializes in analyzing and resolving issues related to the Automated Metering System and has a background in Business Administration.
Work at CenterPoint Energy
Alisha Murray has been employed at CenterPoint Energy since 2003, holding various positions that reflect her expertise in technical analysis and customer service. Currently, she serves as a Technical Analyst II, a role she has held since 2015 in South Houston, Texas. Her previous roles include Customer Service Advisor III, CIS Issue Resolution Specialist III, AMS Issues Resolution Specialist II, and Data Specialist I. Throughout her tenure, she has collaborated with vendors, managed changes in hardware and firmware, and specialized in analyzing issues related to the Automated Metering System (AMS).
Education and Expertise
Alisha Murray studied Business Administration and Management at Houston Community College, where she earned her Associate of Arts (A.A.) degree from 2011 to 2014. She furthered her education at the University of Houston-Victoria, achieving a Bachelor of Business Administration (B.B.A.) from 2014 to 2017. Her academic background supports her technical roles at CenterPoint Energy, where she utilizes SQL for data analysis and engages in knowledge transfer and training on new technologies.
Background
Alisha Murray's career at CenterPoint Energy began in 2003, where she initially worked as a Customer Service Advisor III. Over the years, she progressed through various technical roles, including Data Specialist I and multiple positions focused on issue resolution within the AMS framework. Her extensive experience in the company spans nearly two decades, showcasing her commitment and adaptability in the energy sector.
Achievements
In her role as a Technical Analyst II, Alisha Murray has contributed to the development and knowledge transfer of AMS Metering Systems projects and enhancements. She monitors DCE and peripheral equipment to manage AMS meter exceptions and interprets diagnostic data to identify responsibilities for issues among various stakeholders, including back office staff, vendors, contractors, and field employees. Her work plays a crucial role in ensuring the efficiency and reliability of the Automated Metering System at CenterPoint Energy.