Amelia Bazile Robinson
About Amelia Bazile Robinson
Amelia Bazile Robinson serves as a Credit and Collections Reporting Analyst III at CenterPoint Energy, where she has worked since 2012. She has a background in business administration and management, with experience in credit reporting and automated systems.
Current Role at CenterPoint Energy
Amelia Bazile Robinson has been employed at CenterPoint Energy as a Credit and Collections Reporting Analyst III since 2012. In this role, she focuses on analyzing credit and collections data to support the company's financial operations. Her responsibilities include developing credit scorecards using Access, which provide upper management with insights into agent productivity. She also manages campaign groups through automated functions, ensuring efficient operations within the contact center.
Previous Experience at CenterPoint Energy
Prior to her current position, Amelia held several roles at CenterPoint Energy. She worked as a Senior Credit Representative from 2010 to 2012, where she advanced her skills in credit management. Her earlier role as a Credit Representative lasted from 2008 to 2010. During her time at CenterPoint Energy, she took on leadership roles in project teams, focusing on the design, development, testing, and implementation of automated systems.
Experience at Kelly Services
Before joining CenterPoint Energy, Amelia worked at Kelly Services from 2007 to 2009. In her role as a Backup Assistant for Executive Administrative Assistants, she supported various administrative functions. This position provided her with foundational experience in administrative support and enhanced her organizational skills.
Educational Background
Amelia Bazile Robinson studied at Houston Community College, where she earned an Associate Degree in Business Administration from 2008 to 2010. She furthered her education at the University of Houston-Downtown, obtaining a degree in Business Management with a minor in Human Resource Management from 2010 to 2013. Her education has equipped her with the knowledge and skills necessary for her roles in credit and collections.
Technical Skills and Tools
Amelia employs various technical tools in her current role. She utilizes Genesys Reporting tools, including CCPulse+ and Contact Center Analyzer, to analyze contact center performance and enhance enterprise efficiency. Additionally, she uses Genesys Administrator for running outbound campaigns, which involves launching and monitoring dialing sessions. She also provides hands-on training in SQL and coding, contributing to the development of her team's technical capabilities.