Artrece Brown
About Artrece Brown
Artrece Brown is a Customer Service Representative at CenterPoint Energy in Houston, Texas, with a background in pharmacy and extensive experience in customer service roles, including positions at Apple and Walgreens.
Work at CenterPoint Energy
Artrece Brown has been employed at CenterPoint Energy as a Customer Service Representative since 2019. In this role, she handles emergency requests related to gas emergencies, ensuring timely and effective responses. Additionally, she acts as a first responder for electric outages, addressing immediate concerns and coordinating responses. Her responsibilities include utilizing CRM and SAP systems to manage customer data and create personal profiles for both business and residential clients. She employs Microsoft Teams, Microsoft Office Suite, and Microsoft Outlook for daily operational tasks.
Education and Expertise
Artrece Brown studied at Houston Community College, where she focused on Pharmacy and earned an Associate of Arts and Sciences (A.A.S.). She also attended Everest Institute-Hobby, studying Pharmacy Technician/Assistant, where she achieved certification as a Certified Pharmacy Technician (CPhT) from 2009 to 2010. Her educational background provides her with a solid foundation in customer service and technical knowledge relevant to her roles in the healthcare and energy sectors.
Previous Experience at Apple
Artrece Brown worked at Apple for a total of five years, holding two positions. From 2014 to 2019, she served as a Specialist, where she developed customer service skills and technical expertise. She then transitioned to the role of Technical Specialist from 2017 to 2019. In both positions, she contributed to enhancing customer experiences and resolving technical issues for Apple products.
Experience as Pharmacy Technician at Walgreens
Prior to her roles at Apple and CenterPoint Energy, Artrece Brown worked at Walgreens as a Pharmacy Technician from 2009 to 2016. During her seven years in this position, she gained valuable experience in pharmacy operations, customer service, and medication management. This role further developed her skills in assisting customers and supporting healthcare professionals.
Onboarding and Training Responsibilities
In her current role at CenterPoint Energy, Artrece Brown assists with the onboarding process for new hires. She utilizes her subject matter expertise to facilitate training and ensure that new employees are well-equipped to perform their duties effectively. This responsibility highlights her commitment to fostering a knowledgeable and skilled workforce.