Beth Weller
About Beth Weller
Beth Weller serves as a Contact Center Supervisor at CenterPoint Energy in Evansville, Indiana, where she has worked since 2019. With a background in human resources and extensive experience in customer service roles at Vectren, she focuses on enhancing customer satisfaction and managing contact center operations.
Work at CenterPoint Energy
Beth Weller has served as a Contact Center Supervisor at CenterPoint Energy since 2019. In this role, she manages daily operations within the contact center, focusing on enhancing customer satisfaction and team performance. Her experience in the utilities industry allows her to implement effective strategies for improving customer experiences. Based in Evansville, Indiana, she has contributed to the company's commitment to providing reliable service to its customers.
Previous Experience at Vectren
Before joining CenterPoint Energy, Beth Weller had an extensive career at Vectren, where she held multiple positions from 2004 to 2019. She began as a Senior Customer Service Representative and later transitioned to roles such as Customer Relation Low Income, Senior Gas Dispatcher/Scheduler, and Quality Assurance Training Coordinator. Her diverse experience at Vectren equipped her with a comprehensive understanding of customer service and operational management in the utilities sector.
Education and Expertise
Beth Weller earned her Bachelor’s Degree in Global Leadership from the University of Evansville, completing her studies from 2013 to 2016. Prior to this, she obtained her High School Diploma from Avon Park High School, where she studied General Studies from 1987 to 1991. Her educational background, combined with her experience in human resources, enhances her capabilities in managing teams and fostering effective communication within the contact center.
Skills and Competencies
Beth Weller possesses strong skills in Microsoft Access, which is essential for managing and analyzing large datasets efficiently. Her expertise in managing contact centers includes overseeing operations and ensuring high levels of customer satisfaction. She has a demonstrated history of enhancing customer satisfaction in the utilities industry, indicating her focus on improving customer experiences through effective management and training.