Cerissa Robinson
About Cerissa Robinson
Cerissa Robinson is a Service Area Assistant at Centerpoint Energy, where she has worked since 2017. She has extensive experience in customer service roles, including positions at Wells Fargo and AT&T, and has pursued higher education at multiple institutions, culminating in a Bachelor's degree from Maryville University of Saint Louis.
Current Role at CenterPoint Energy
Cerissa Robinson has served as a Service Area Assistant at CenterPoint Energy since 2017. In this role, she is responsible for supporting customer service operations within the organization. Her experience in customer service enhances her ability to address customer inquiries and improve service delivery.
Previous Experience in Customer Service
Prior to her current position, Cerissa Robinson worked at CenterPoint Energy as an Associate Customer Service Representative from 2016 to 2017. She also has extensive experience from her tenure at AT&T, where she held multiple roles, including Customer Contact Associate and Senior Records Clerk, from 1998 to 2012. Additionally, she worked at Wells Fargo as a Securities Ops Service Specialist 3 from 2012 to 2015.
Educational Background
Cerissa Robinson has a diverse educational background. She studied at Saint Louis University from 1990 to 1994. Later, she attended Lone Star College, where she earned an Associate degree from 2015 to 2016. She also completed an Associate of Arts in Management at Saint Louis Community College from 2013 to 2015. Most recently, she achieved a Bachelor's degree from Maryville University of Saint Louis between 2019 and 2021.
Career Timeline
Cerissa Robinson's career spans various roles in customer service and operations. She began her career at AT&T in 1998, where she worked for 11 years. Afterward, she transitioned to Wells Fargo for three years before joining CenterPoint Energy in 2016. Her current role as Service Area Assistant marks a continuation of her commitment to customer service in the energy sector.