Chasta Martin
About Chasta Martin
Chasta Martin serves as the Vice President of Customer Experience at CenterPoint Energy, a position she has held since 2021. With a background in regulatory affairs and a Master's degree in Organizational Leadership, she has over two decades of experience in various roles within the company.
Current Role at CenterPoint Energy
Chasta Martin serves as the Vice President of Customer Experience at CenterPoint Energy. She has held this position since 2021, contributing to the company's focus on enhancing customer satisfaction and engagement. In her role, she oversees initiatives aimed at improving service delivery and customer interactions.
Previous Positions at CenterPoint Energy
Chasta Martin has held multiple roles at CenterPoint Energy over the years. She was the Director of Innovation and Continuous Improvement for a brief period in 2019. Prior to that, she served as the Service Area Director from 2012 to 2015, the Director of Regulatory Affairs from 2017 to 2019, and the Director of Rates from 2015 to 2017. Her extensive experience includes working as a Service Consultant and Customer Service Advisor in the late 1990s.
Education and Academic Background
Chasta Martin earned a Master's degree in Organizational Leadership from the University of Phoenix, completing her studies from 2002 to 2003. She also holds a Bachelor of Science degree in Economics from the University of Houston, where she studied from 1991 to 1997. Her educational background supports her roles in leadership and regulatory affairs.
Experience in Regulatory Affairs
In addition to her current role, Chasta Martin has significant experience in regulatory affairs. She has worked as the Vice President of Regulatory Affairs and Policy at CenterPoint Energy since 2019. Her previous role as Director of Regulatory Affairs further solidified her expertise in navigating regulatory frameworks and policies within the energy sector.