Dale Davis
About Dale Davis
Dale Davis serves as the Voice Services Operations Lead at CenterPoint Energy, where he has worked since 1985. He specializes in Cisco VoIP technologies and manages various communication solutions, including Genesys Contact Center and Calabrio One.
Work at CenterPoint Energy
Dale Davis has been employed at CenterPoint Energy for 39 years, serving as the Voice Services Operations Lead and VoIP Engineer Lead since 1985. In this role, he is responsible for managing communication solutions that enhance operational efficiency. Davis utilizes various technologies, including Genesys Contact Center and ARC Attendant Console, to support voice services. His expertise extends to managing AudioCodes Session Border Controllers (SBC) and employing Cisco Telepresence and WebEx for effective communication.
Education and Expertise
Dale Davis studied at Texas State Technical College, where he focused on Laser and Electro-optics Technology. He earned an Associate of Applied Science degree from 1983 to 1985. This educational background laid the foundation for his extensive career in telecommunications and voice services, particularly in VoIP technologies. Davis has developed significant expertise in Cisco VoIP technologies, including Cisco Unity Connection and Cisco Contact Center Enterprise.
Background
Dale Davis has dedicated his professional career to the telecommunications sector, specifically in voice services and VoIP engineering. His long tenure at CenterPoint Energy reflects his commitment to the field and his ability to adapt to evolving technologies. Over the years, he has gained extensive experience in managing communication systems and ensuring operational effectiveness.
Technological Proficiencies
Dale Davis is proficient in several advanced communication technologies. He employs Calabrio One for call recording and Edify IVR in his operations. His role involves utilizing Cisco VoIP technologies to enhance communication capabilities within the organization. Davis's expertise in these areas contributes to the overall efficiency of voice services at CenterPoint Energy.