David Jackson
About David Jackson
David Jackson is a Business Technology Specialist Level 4 with extensive experience in information technology and field service support. He has worked for various companies including CenterPoint Energy, Fresenius Medical Care North America, and Entergy, and holds degrees in General Studies and Information Technology.
Work at CenterPoint Energy
David Jackson has been employed at CenterPoint Energy as a Business Technology Specialist Level 4 since 2018. His role involves maintaining and updating SCADA systems and Gas Operations software. He is responsible for setting up new devices, ensuring users can log into installed applications, emails, and VPN. Jackson collaborates with vendors and contractors to facilitate operations within the company. His experience in this position spans over six years, during which he has contributed to the efficiency of technological processes.
Previous Experience in Information Technology
Before his current role, David Jackson worked in various positions within the information technology sector. He served as a Senior Information Technology Business Analyst at Tech Savvi for five months in 2019. He also held the position of Director of Datacenter Operations at Entergy from 2021 to 2022. His experience includes working as a Data Center Field Service technician at Entergy and as a System IT Service professional at Eaton. Jackson's diverse background in IT has equipped him with a broad skill set relevant to his current position.
Education and Expertise
David Jackson holds an Associate's Degree in General Studies from Copiah Lincoln, which he completed from 2006 to 2009. He furthered his education at Antonelli College-Hattiesburg, where he earned an Information Technology Associate degree from 2010 to 2012. His educational background provides a solid foundation for his career in technology, enabling him to develop expertise in various IT disciplines.
Background in Technical Support
David Jackson's career includes significant experience in technical support roles. He worked at Channel Control Merchants, LLC as IT Support from 2013 to 2016. In this role, he was involved in troubleshooting and decommissioning electronics, as well as installing and configuring wireless hardware for broadband communication. His technical support experience has been instrumental in developing his problem-solving skills and technical knowledge.
Field Service Support Experience
Currently, David Jackson also serves as Field Service Support at Fresenius Medical Care North America, a position he has held since 2017. His responsibilities include performing mobile installations in commercial trucks and traveling to various locations as needed. This role complements his work at CenterPoint Energy and showcases his adaptability and commitment to providing technical solutions in diverse environments.