Eliza Castillo
About Eliza Castillo
Eliza Castillo serves as the Director of Performance Management on the Customer Experience Team at CenterPoint Energy, where she has worked since 2012. She has extensive experience in customer service within the utilities sector and has held various leadership roles, including Vice President of Customer Experience at Summit Utilities, Inc.
Current Role at CenterPoint Energy
Eliza Castillo serves as the Director of Performance Management on the Customer Experience Team at CenterPoint Energy. She has held this position since 2022, contributing to the company's focus on enhancing customer interactions and satisfaction. In addition to her director role, she has been a Financial Planning and Analysis Manager in Customer Transformation & Business Services since 2020 and has worked as a Performance, Management and Strategy Supervisor since 2012. Her extensive tenure at CenterPoint Energy highlights her commitment to improving customer service within the utilities sector.
Previous Experience at Summit Utilities, Inc.
Before her current roles, Eliza Castillo worked at Summit Utilities, Inc. as the Senior Director of Customer Experience for a six-month period in 2023. She later transitioned to the role of Vice President of Customer Experience at the same company, where she has been active for ten months. Her experience at Summit Utilities emphasizes her leadership in customer service and her ability to drive customer experience initiatives.
Professional Background in Customer Service
Eliza Castillo has extensive experience in both domestic and international customer service within the utilities sector. Her background includes a role as a Management Analyst at the Houston Airport System from 2003 to 2006. This diverse experience has equipped her with the skills necessary for effective relationship management, budgeting, and forecasting, which are essential in her current roles.
Education and Expertise
Eliza Castillo earned a Bachelor of Business Administration (BBA) with a focus on Finance and Marketing from the University of Houston, C.T. Bauer College of Business, completing her studies from 1998 to 2003. Her educational background supports her expertise in strategic planning and multi-channel operations, particularly in leveraging new technology for process improvement. She has a strong foundation in leadership development and project management, particularly related to customer insights.
Achievements in Strategic Planning
Eliza Castillo has a proven track record in developing strategic product roadmaps and implementing value-added solutions. Her work emphasizes her ability to enhance operational efficiency and customer satisfaction through innovative strategies. Her focus on customer transformation and business services has positioned her as a key player in driving performance management within her teams.