Eric Nolan
About Eric Nolan
Eric Nolan is an experienced Operations Dispatcher I at Centerpoint Energy, with a strong background in the utilities industry and extensive experience in customer service and billing roles. He holds a Bachelor of Business Administration and a Master of Business Administration, and has worked for various companies including Vectren, Fifth Third Bank, and Deaconess Health System.
Work at CenterPoint Energy
Eric Nolan has been employed at CenterPoint Energy as an Operations Dispatcher I since 2019. In this role, he is responsible for managing operational tasks within the utilities sector. His position requires effective communication and coordination with various teams to ensure efficient service delivery. Nolan's experience in operations contributes to his ability to address challenges that arise in the dispatching process.
Previous Employment Experience
Before joining CenterPoint Energy, Eric Nolan held several positions in customer service and operations. He worked at Vectren as a Customer Service Specialist from 2004 to 2008, followed by a role as a Customer Service Representative at Fifth Third Bank from 2008 to 2010. He also served as a Patient Information Specialist and later as a Patient Financial Services representative at Deaconess Health System from 2011 to 2014. Additionally, he worked as a Shipping Coordinator at Kerry in Ireland for 10 months in 2010.
Education and Expertise
Eric Nolan holds a Bachelor of Business Administration degree from Oakland City University, where he studied Business Administration, Human Resources, and Management from 2008 to 2011. He furthered his education by obtaining a Master of Business Administration from Western Governors University between 2018 and 2020. His academic background, combined with his extensive experience in the utilities industry, enhances his expertise in operations and billing.
Skills and Competencies
Eric Nolan possesses strong problem-solving skills, particularly in the context of billing and operations within the utilities sector. He is proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint, which aids in his operational and billing tasks. Additionally, he has developed effective phone etiquette skills, which enhance his customer service and communication capabilities across various roles.