Esther Kent
About Esther Kent
Esther Kent serves as the Manager of Electric Market Operations at CenterPoint Energy, where she leads a team of business analysts to ensure compliance with EDI transaction processing in the Texas retail electric market. With over 30 years of experience in customer service and deregulated energy operations, she has held various roles within the company since 1982.
Work at CenterPoint Energy
Esther Kent has held multiple positions at CenterPoint Energy since 1982. She began her career in Customer Service, where she worked for 20 years until 2002. Following this role, she transitioned to various analytical and managerial positions, including Transaction Business Analyst from 2002 to 2009, Transaction Management Supervisor from 2008 to 2012, and Manager Electric Technology from 2012 to 2014. Since 2014, she has served as the Manager of Electric Market Operations, leading a team of business analysts to ensure compliance with EDI transaction processing in the Texas retail electric market.
Education and Expertise
Esther Kent studied at LeTourneau University, where she earned a degree in Business from 2002 to 2007. Her educational background complements her extensive professional experience, which spans over 30 years in customer service, deregulated energy operations, and project management. She possesses expertise in Smart Meter Texas, Home Area Network (HAN), Automated Metering, LSE Data Management, ERCOT, and Texas Electric Deregulation.
Leadership and Team Management
In her current role as Manager Electric Market Operations, Esther Kent leads a team of professional business analysts. She is responsible for ensuring compliance with EDI transaction processing and delivery requirements in the Texas retail electric market. Esther collaborates with market operations leaders, IT, and Customer Experience teams to develop strategies that improve market compliance through process improvement and technology.
Achievements in Process Improvement
Esther Kent identifies strategic opportunities to enhance the efficiency and accuracy of transaction processing at CenterPoint Energy. She focuses on automation and process improvement initiatives to streamline operations. Her leadership in these areas contributes to the overall effectiveness of the electric market operations team.