Hope Perkins
About Hope Perkins
Hope Perkins is a Customer Service Associate at CenterPoint Energy in Houston, Texas, with a background in customer service and administrative roles across various companies. She holds a Bachelor of Arts in English Language and Literature from Northern Illinois University and possesses strong problem-solving skills and proficiency in Microsoft Office tools.
Work at CenterPoint Energy
Hope Perkins has been employed at CenterPoint Energy as a Customer Service Associate since 2022. In this role, she engages with customers to address inquiries and resolve issues, utilizing her expertise in customer resolutions. Her position is based in Houston, Texas, where she has contributed to enhancing customer satisfaction through effective communication and problem-solving skills.
Previous Experience in Customer Service
Prior to her current role, Hope Perkins worked at QVC as a Customer Service Representative for two months in 2021. She also served as a Claims Specialist at GEICO from 2020 to 2021 for two months. Her experience in these positions has equipped her with strong problem-solving skills and a solid foundation in customer service practices.
Educational Background
Hope Perkins studied at Northern Illinois University, where she earned a Bachelor of Arts degree in English Language and Literature. This academic background has contributed to her effective communication skills, which are essential in her customer service roles.
Administrative and Technical Skills
Hope Perkins possesses extensive experience with various administrative software, including QuickBooks and PeopleSoft. She demonstrates proficiency in Microsoft Office tools such as Excel, Word, PowerPoint, and Outlook. This technical expertise supports her ability to manage tasks efficiently in her professional roles.
Diverse Work History
Hope Perkins has a diverse work history that includes roles such as Substitute Teacher at Klein ISD, Claims Examiner at the Texas Department of Insurance, and Project Coordinator at American Bureau of Shipping. Her varied experiences across different industries have enriched her skill set and adaptability in the workplace.