Jeff Chen
About Jeff Chen
Jeff Chen is a Senior Retail Business Analyst III at CenterPoint Energy, where he has worked since 2012. He has a diverse background in business analysis, compliance reporting, and project management, with previous roles at Dell, Kollaboration, and Reliant Energy.
Work at CenterPoint Energy
Jeff Chen has been with CenterPoint Energy since 2010, where he has held multiple positions. He currently serves as a Senior Retail Business Analyst III, a role he has occupied since 2019. In addition, he has been the Projects Lead since 2015 and acts as the SharePoint Administrator for the Electric Market Operations division. His responsibilities include leading the Internal Compliance Protocol and Performance Measures Reporting, training team members on compliance reporting tools, and serving as the CNP Representative for the TXSET Working Group Committee.
Previous Experience
Prior to his tenure at CenterPoint Energy, Jeff Chen worked in various roles across different companies. He was a Software and Peripherals Consultant and Small Business Account Manager at Dell for seven months in 2004 to 2005. He also served as a Solutions Analyst in the Capacity Energy Team at Reliant Energy for eight months in 2007. Additionally, he was the Director, Advisor, and Founder of Kollaboration from 2008 to 2015 in the Houston, Texas area.
Education and Expertise
Jeff Chen studied at The University of Texas at Austin, where he earned a Bachelor of Science in Corporate Communication from 2001 to 2004. He also attended the University of Houston from 1999 to 2001. His expertise includes extensive experience as a Reporting Analyst, Trainer, and Systems Tester. He possesses skills in Project Management, Recruiting, Sales, Marketing, Event Planning, and Fundraising.
Technical Proficiency
Jeff Chen is proficient in a variety of technical platforms that support his analytical and reporting work. His skills include SQL, XML, EDI, SAP, CRM, CIS, UltraEdit, SharePoint, Business Objects, HP Application Lifecycle Management Tool, and Microsoft Silverlight. He trains and advises team members on tools for reporting Performance Metrics, including Excel VLOOKUP, Pivot Tables, Graphs, Access Database, SQL queries, and SharePoint.
Leadership and Responsibilities
In his current roles at CenterPoint Energy, Jeff Chen leads the Internal Compliance Protocol and Performance Measures Reporting. He is responsible for the creation of Business Requirements, Process Flow, and Test Scripts for internal system upgrades. He also handles PUCT Switch Hold Monthly Reporting and serves as the CNP Flight Test liaison to Retail Electric Providers and ERCOT.