Jerome Lander MBA, Bs, Pmcp
About Jerome Lander MBA, Bs, Pmcp
Jerome Lander is an Agile Applications Analyst II at CenterPoint Energy, with extensive experience in IT support and process improvement. He holds an MBA and a BS in Business Information Systems, and has worked in various roles within the Evansville, Indiana area since 2010.
Work at CenterPoint Energy
Jerome Lander has been employed at CenterPoint Energy as an Agile Applications Analyst II since 2019. In this role, he operates in the Evansville, Indiana area, contributing to the company's agile application processes. His responsibilities include providing technical support for various applications utilized by both internal and external users. He also assists in preparing and maintaining test plans and test scripts for both manual and automated testing.
Previous Experience at Vectren
Prior to his current role at CenterPoint Energy, Jerome Lander worked at Vectren as an Agile Applications Analyst from 2017 to 2019. He also served as a Corporate Service Specialist at Vectren for one year, from 2016 to 2017. His experience at Vectren has contributed to his expertise in agile methodologies and application support.
Education and Expertise
Jerome Lander holds a Master of Business Administration (MBA) with a focus on Data Analytics from the University of Southern Indiana, which he completed from 2017 to 2019. He also earned a Bachelor of Science in Business Information Systems from Indiana Wesleyan University, studying from 2013 to 2015. His educational background supports his role in agile applications and process improvements.
Technical Support Experience
Jerome Lander has a background in technical support, having worked as an IT Support Technician for the Evansville-Vanderburgh School Corporation from 2014 to 2016. He also served as a Support Technician at WEOA Radio from 2010 to 2014. His experience in these roles has equipped him with the skills necessary to provide effective technical support for various applications.
Mentorship and Process Improvement
In his current position, Jerome Lander mentors new employees to ensure they are knowledgeable about applications, processes, and daily responsibilities. He provides thought leadership for process improvements using continuous improvement techniques such as Lean, Kanban, and 5S. Additionally, he creates Standard Work Instructions for end-users and tracks support ticket data using Kanban boards to identify waste.