Karen Ortiz
About Karen Ortiz
Karen Ortiz is a Business Process Analyst at Centerpoint Energy, where she has worked since 2015. She has a background in customer service and finance, having previously worked as a Teller at Chase and as a Customer Service Representative at Centerpoint Energy.
Work at CenterPoint Energy
Karen Ortiz has been employed at CenterPoint Energy since 2015, currently holding the position of Business Process Analyst. In this role, she collaborates with various departments, including Contract Services, Field Operations, Finance, and Engineering, to facilitate efficient business operations. Her responsibilities include managing vendor relationships, assigning work orders, and approving contractor invoices. Ortiz also plays a crucial role in ensuring compliance with regulatory policies and procedures related to leak and emergency management.
Previous Experience at Chase
Prior to her current role, Karen Ortiz worked at Chase as a Teller for eight months in 2010. This position was based in New York, New York, where she gained experience in customer service and financial transactions. Her tenure at Chase provided her with foundational skills that she later applied in her roles at CenterPoint Energy.
Education and Expertise
Karen Ortiz completed her high school education at Gw Carver Magnet High School from 2002 to 2006. She furthered her education at Medvance Institute - Stuart, where she studied from 2008 to 2009. Her educational background has equipped her with the skills necessary for her current role as a Business Process Analyst, where she ensures adherence to various policies and maintains the accuracy of Geographic Information System records.
Compliance and Verification Responsibilities
In her role at CenterPoint Energy, Karen Ortiz is responsible for verifying compliance with Department of Transportation (DOT) regulations and other business policies. She conducts meticulous reviews of work orders to ensure adherence to leak and emergency management policies. Her attention to detail plays a significant role in maintaining operational integrity within the organization.
Collaboration Across Departments
Karen Ortiz collaborates with multiple departments at CenterPoint Energy to ensure seamless business operations. Her work involves interaction with teams such as SAP, GIS, FileNet, Mobile Data, and Marketing. This cross-departmental collaboration is essential for maintaining efficient processes and achieving organizational goals.