Karen Romero
About Karen Romero
Karen Romero is a Business Process Analyst with extensive experience in the energy sector, currently working at CenterPoint Energy since 2015. She has a background in customer service and compliance, having previously worked at Chase and CenterPoint Energy in various roles.
Current Role as Business Process Analyst
Karen Romero has been serving as a Business Process Analyst at CenterPoint Energy since 2015. In this role, she plays a key part in maintaining the integrity and accessibility of company records. She ensures that these records are traceable, verifiable, accurate, and complete. Karen collaborates with various departments, including Contract Services, Field Operations, Finance, Property Accounting, SAP, GIS, FileNet, Mobile Data, Engineering, and Marketing, to facilitate comprehensive business process management.
Previous Experience at CenterPoint Energy
Prior to her current position, Karen Romero worked at CenterPoint Energy as a Customer Service Representative (CSR) from 2011 to 2015. During her time in this role, she developed skills in customer interaction and service delivery. Her experience at CenterPoint Energy spans over nine years, contributing to her understanding of the company's operations and processes.
Early Career at Chase
Karen began her career in the banking sector, working as a Teller at Chase for eight months in 2010. This early experience provided her with foundational skills in customer service and financial transactions, which have been beneficial in her subsequent roles.
Education and Certification
Karen Romero completed her high school education at GW Carver Magnet High School, earning a High School Diploma from 2002 to 2006. She furthered her education at Medvance Institute-Houston, where she studied Billing and Coding, achieving certification from 2008 to 2009. This educational background supports her analytical skills and understanding of business processes.
Compliance and Regulatory Responsibilities
In her current role, Karen is responsible for verifying compliance of work orders with Department of Transportation (DOT), regulatory, and business policy standards. She ensures accuracy in Geographic Information System (GIS) land-base and records, which is crucial for maintaining operational integrity within the company.