Kayla Alix
About Kayla Alix
Kayla Alix is an IT Technical Analyst with over 12 years of experience at CenterPoint Energy in Houston, Texas. She holds a Bachelor of Science in Information Systems from the University of Phoenix and has previously worked as a Help Desk Analyst II at Baylor College of Medicine.
Work at CenterPoint Energy
Kayla Alix has been employed at CenterPoint Energy as an IT Technical Analyst since 2012. In this role, she is responsible for addressing technical issues and ensuring effective communication within the organization. Her work involves utilizing various software tools to manage service requests and enhance operational efficiency. Based in the Houston, Texas area, she has contributed to the company's IT infrastructure for over a decade.
Education and Expertise
Kayla Alix studied at the University of Phoenix, School of Business, where she earned a Bachelor of Science degree in Information Systems from 2009 to 2012. Additionally, she studied at the University of Phoenix - West Loop, achieving a Bachelor's degree in Business Information Systems during the same period. Her educational background provides her with a strong foundation in IT and business processes.
Background
Before joining CenterPoint Energy, Kayla Alix worked as a Help Desk Analyst II at Baylor College of Medicine from 2000 to 2005. In this position, she gained experience in technical support and customer service, which has informed her current role. Her career trajectory reflects a commitment to developing her skills in IT support and analysis.
Technical Skills and Contributions
Kayla Alix has utilized Tivoli software to prepare Service Request ticketing, effectively addressing technical and communication issues. She played a key role in assisting Technical Analysts with the rollout of anti-virus software, contributing to enhanced cybersecurity measures. Additionally, she conducted sessions to define and analyze a ticketing database software project, which improved the efficiency of technical support operations.
System Administration Experience
In her current role, Kayla Alix serves as the System Administrator for Mobile Iron remote network applications. She manages both iOS and Android devices, ensuring that mobile applications function effectively within the organization. This responsibility highlights her expertise in mobile device management and network administration.