Keiljuana Phillips
About Keiljuana Phillips
Keiljuana Phillips is a Data Analyst at CenterPoint Energy, where she has worked since 2008. She specializes in SAP Customer Care, dashboard design, and complex reporting to enhance operational efficiencies.
Work at CenterPoint Energy
Keiljuana Phillips has been employed at CenterPoint Energy as a Data Analyst since 2008. Over the course of 16 years, she has developed a strong expertise in SAP Customer Care (SAP CCS) and has become a subject matter expert in customer accounts creation and exceptions. Her role involves designing dashboards and complex reporting systems aimed at enhancing operational and program efficiencies. Phillips focuses on delivering rapid actionable insights into performance metrics, issue resolution, and profitability, contributing significantly to the company's data-driven decision-making processes.
Education and Expertise
Keiljuana Phillips earned her Bachelor's degree in Computer/Information Technology Administration and Management from Saint Leo University, where she studied from 2001 to 2003. This educational background has equipped her with a solid foundation in data management and analytics. She specializes in utilizing Tableau Visual Analytics to develop and monitor customer service initiatives and marketing programs, further enhancing her analytical capabilities in her current role.
Background
Before joining CenterPoint Energy, Keiljuana Phillips worked at Baylor College of Medicine from 2003 to 2008. During her five years there, she held positions as an IT Help Desk Analyst and IT Training Analyst. This experience in the Houston, Texas area provided her with a strong background in IT support and training, which complements her current data analysis skills.
Achievements
Throughout her career, Keiljuana Phillips has gained extensive experience in data management and data mining, applied across various enterprise data initiatives. Her work in designing dashboards and complex reporting has driven operational efficiencies and improved program outcomes, showcasing her ability to leverage data for strategic insights.