Kevin Stephenson
About Kevin Stephenson
Kevin Stephenson is a Contact Center Manager at CenterPoint Energy, where he has worked since 2020. He has over 16 years of experience in technical support and customer service management, with a background in both the telecommunications and energy sectors.
Work at CenterPoint Energy
Kevin Stephenson has been employed at CenterPoint Energy since 2013. He initially served as a Customer Service Supervisor for four years before transitioning to the role of Vendor Relations Manager in 2017. In 2020, he took on the position of Contact Center Manager. In his current role, he oversees operations within a high-volume contact center, which includes 250 seats. His responsibilities include managing staff, ensuring customer satisfaction, and optimizing contact center performance.
Education and Expertise
Kevin studied at the University of Houston-Downtown, where he earned a Bachelor of Business Administration (BBA) degree in Business Administration and Management from 2007 to 2011. He also studied Business Management, Marketing, and Related Support Services during the same period. His educational background provides a solid foundation for his career in management, particularly in the telecommunications and energy sectors.
Background
Before joining CenterPoint Energy, Kevin worked at Verizon for 13 years, serving as a Supervisor from 1999 to 2012 in Houston, TX. His extensive experience in technical support and customer service management spans 16 years across both the telecommunications and energy industries. This background has equipped him with the skills necessary to lead teams and manage customer interactions effectively.
Achievements
Kevin possesses a 14-year proven track record of achieving top results in a high-volume contact center environment. He is recognized for his ability to motivate and coach employees, which has contributed to optimal performance outcomes. His strong interpersonal and presentation skills enable him to communicate effectively with all levels of the organization, fostering a collaborative work environment.