Kiara Grant
About Kiara Grant
Kiara Grant is a Customer Support Representative at CenterPoint Energy, where she coordinates electric and gas permitting and focuses on achieving one call resolution for customer inquiries. With over 12 years of experience in customer service, she has worked in various roles, including at Hampton Inn and the United States Postal Service.
Work at CenterPoint Energy
Kiara Grant has been employed as a Customer Support Representative at CenterPoint Energy since 2022. In this role, she ensures proper electric and gas permitting by coordinating with the internal permitting department. She focuses on achieving one call resolution for customer service inquiries, which involves handling complex tasks such as issuing orders for gas service and establishing Electric Service Identifier numbers. Kiara collaborates with various departments, including Transmission and Distribution, Field Activities, and Revenue Accounting, to effectively resolve customer inquiries.
Customer Service Experience
Kiara Grant has over 12 years of experience in the customer service industry. Prior to her current role, she worked at the United States Postal Service as a Sales, Service and Distribution Clerk from 2020 to 2022 in Beaufort, South Carolina. She also held a position as a Sales and Distribution Clerk at the United States Postal Service from 2014 to 2015 in the Greater Atlanta Area. Additionally, she worked as a Guest Service Agent at Hampton Inn by Hilton from 2015 to 2018 in the Savannah, Georgia Area.
Education and Expertise
Kiara Grant studied at Prairie View A&M University, where she earned a Bachelor of Science degree in Psychology. Her studies took place from 2022 to 2023. This educational background contributes to her expertise in customer interactions, allowing her to utilize these opportunities to promote additional value-added products or services.