Kim Kaufmann
About Kim Kaufmann
Kim Kaufmann serves as the Director of Customer Service and Support at CenterPoint Energy, where she has worked since 1999. With an MBA from the University of Phoenix, she has contributed to the implementation of new technologies and the development of training programs for staff.
Work at CenterPoint Energy
Kim Kaufmann has served as the Director of Customer Service and Support at CenterPoint Energy since 1999. With a tenure of 25 years, she is based in Houston, TX. In her role, she has been instrumental in testing code to ensure the successful implementation of new technologies within customer service operations. Her leadership has contributed to the enhancement of customer service processes and the overall efficiency of the department.
Education and Expertise
Kim Kaufmann studied at the University of Phoenix, where she earned her MBA in Business from 2007 to 2008. This educational background has equipped her with the knowledge and skills necessary to excel in her role at CenterPoint Energy. Her expertise includes developing and delivering training programs aimed at enhancing staff trainers' skills in new technologies.
Background
Kaufmann has a long-standing career in customer service management, particularly in the energy sector. Her experience spans over two decades, during which she has focused on improving customer service operations through technology integration and staff training. Her role as a liaison between field personnel and IT has been crucial in bridging communication and ensuring the effective implementation of new systems.
Achievements
Throughout her career, Kim Kaufmann has played a key role in implementing various technologies at CenterPoint Energy, including Graphical Switching, Mobile Data, IVR, and Internet technology. Her contributions have facilitated the adoption of innovative solutions that enhance customer service delivery and operational efficiency.