Lisa Lopez
About Lisa Lopez
Lisa Lopez is an Instructional Development Specialist at CenterPoint Energy in Houston, Texas, where she has worked since 2015. She holds a Bachelor's degree in Human Resources Development and has extensive experience in instructional design and training development.
Work at CenterPoint Energy
Lisa Lopez has served as an Instructional Development Specialist at CenterPoint Energy since 2015. In this role, she is responsible for developing training programs and resources aimed at enhancing employee skills and performance. Her work focuses on customer service training, where she leads facilitated sessions and creates training materials that align with organizational goals. Lopez's contributions have been instrumental in improving the overall training structure within the company.
Education and Expertise
Lisa Lopez holds a Bachelor's degree in Human Resources Development from the University of Houston, which she completed between 2018 and 2021. Prior to this, she earned a Management degree with an emphasis on Human Resources from the University of Houston-Clear Lake from 2007 to 2010. Additionally, she obtained an Associate of Arts in Business Administration and Management from San Jacinto College from 2004 to 2007. Her educational background supports her expertise in instructional development and human resources.
Professional Background
Prior to her current role, Lisa Lopez worked at American National Insurance as a Senior HR System Administrator from 2014 to 2015. She also held positions at San Jacinto College, including Coordinator of Performance Management from 2012 to 2014 and Organizational Development Coordinator from 2010 to 2012. These roles provided her with a solid foundation in human resources and organizational development, contributing to her current expertise in instructional design.
Achievements in Training Development
In her role at CenterPoint Energy, Lisa Lopez developed and revised over 50 individual customer service training modules within a single year. She set a target of 25% completion per quarter, demonstrating her commitment to effective training outcomes. Her proficiency in tools such as Articulate 360, Adobe Creative Cloud, and TechSmith’s Camtasia has enabled her to create engaging and effective training materials.
Skills and Technical Proficiency
Lisa Lopez possesses strong skills in emotional intelligence and communication, which enhance her effectiveness in instructional development. She is technically proficient in using Articulate Storyline and Rise for building computer-based training modules. Additionally, she creates strategic plans for change management that encompass stakeholder analyses, communication plans, training plans, documentation, and reporting, showcasing her comprehensive approach to training and development.