Margaret Garner
About Margaret Garner
Margaret Garner serves as a Customer Service Team Lead at CenterPoint Energy and has extensive experience in client services, particularly in healthcare insurance processes. She has worked in various roles since 2009, demonstrating expertise in insurance verification, patient care coordination, and compliance with HIPAA regulations.
Work at CenterPoint Energy
Margaret Garner has been employed at CenterPoint Energy since 2015, where she has held the position of Senior Customer Service Associate for nine years. In 2016, she advanced to the role of Customer Service Team Lead, where she has continued to serve for eight years. Her responsibilities include overseeing customer service operations and ensuring compliance with company policies and regulations. Garner's role involves cross-training staff to provide backup support across various departments, enhancing the overall efficiency of customer service.
Experience at HealthHelp
Garner has worked at HealthHelp as a Senior Client Services Representative since 2014, accumulating ten years of experience in this role. Her expertise includes handling insurance verification and pre-certification processes specifically for radiology procedures. She has developed a strong understanding of various medical procedures, including MRI, MRA, Echo, and Nuclear Procedures. This experience has equipped her with the skills necessary to coordinate effectively with healthcare professionals to develop comprehensive patient care plans.
Previous Role at Family Health Network
Prior to her tenure at HealthHelp, Margaret Garner worked at Family Health Network as a Customer Service Representative from 2009 to 2014. During her five years in this position, she gained valuable experience in the healthcare sector, particularly in triage and emergency dispatching. This role allowed her to enhance her skills in managing patient care and coordinating with healthcare teams to ensure effective service delivery.
Education and Expertise
Margaret Garner studied at Central Texas College, where she earned an Associate's degree in Business Administration and Management from 1998 to 2002. Her educational background supports her extensive experience in the healthcare industry, particularly in insurance verification and patient registration processes. Garner is proficient in using Availity for these tasks and has a solid understanding of HIPAA regulations, ensuring patient privacy and confidentiality in her work.