Marquetta O'guinn
About Marquetta O'guinn
Marquetta O'guinn is a Customer Service Representative with over 7 years of experience in high call volume environments. She has worked at CenterPoint Energy since 2017 and previously held positions at Sprint and Riverway Business Services, while also earning a Bachelor of Business Administration from Lone Star College.
Work at CenterPoint Energy
Marquetta O'guinn has been employed as a Customer Service Representative at CenterPoint Energy since 2017. In this role, she operates in the Houston, Texas area, where she applies her extensive experience in customer service to assist clients effectively. Her responsibilities include managing customer inquiries, resolving issues, and ensuring a high level of service quality. O'guinn's tenure at CenterPoint Energy has contributed to her professional growth and expertise in the energy sector.
Previous Experience in Customer Service
Before joining CenterPoint Energy, Marquetta O'guinn worked at Riverway Business Services as a Customer Service Representative from 2013 to 2015. In this position, she held Tier I and Tier II roles, where she developed her skills in customer support and account management. Additionally, she served as a Customer Support Agent at Sprint from 2008 to 2010, where she gained foundational experience in handling customer inquiries and providing solutions in a fast-paced environment.
Education and Expertise
Marquetta O'guinn pursued her education in Business Administration and Management. She studied at Lone Star College, where she earned a Bachelor of Business Administration (BBA) from 2015 to 2019. Additionally, she obtained an associate degree from Houston Community College during the same period. Her educational background has equipped her with essential knowledge and skills applicable to her roles in customer service.
Skills and Strengths
Marquetta O'guinn possesses superior computer skills that enhance her ability to minimize customer dissatisfaction. She is recognized for her strengths in account maintenance, problem-solving, troubleshooting, and customer retention. With over seven years of experience in high call volume environments, she has developed effective telephone etiquette that fosters customer loyalty and satisfaction.
High School Education
Marquetta O'guinn completed her high school education at Stroman High School, where she studied General Studies and earned her high school diploma from 1999 to 2001. This foundational education set the stage for her subsequent academic and professional pursuits.