Matthew Terry
About Matthew Terry
Matthew Terry is a Service Delivery Specialist at CenterPoint Energy, where he has worked since 2019 in the Houston, Texas area. He has extensive experience in IT and customer service roles, having held various positions at several companies over the past few decades.
Work at CenterPoint Energy
Matthew Terry has been employed at CenterPoint Energy since 2019, serving as a Service Delivery Specialist. In this role, he is responsible for ensuring efficient service delivery processes within the organization. Prior to this position, he worked at CenterPoint Energy for 18 years in various roles, including IT Manager, Programmer Consultant, Analyst, and in Capacity Management. His extensive experience at CenterPoint Energy has contributed to his expertise in service delivery and IT management.
Previous Experience in IT and Management
Before his current role, Matthew Terry held several significant positions in the technology sector. He served as the Director of Information Technology at Risk International from 1997 to 2000. His earlier experience includes a role as a Senior QA Analyst at BMC Software for one year and as a Vice President of Customer Service at Integrated Automation Inc for ten years. Additionally, he worked as a Regional Service Manager at Sound Communication Systems for six years. This diverse background has equipped him with a comprehensive understanding of IT and service management.
Education and Expertise
Matthew Terry has a solid educational background in business and technology. He studied at Houston Community College, where he earned an Associate of Arts degree in Business. He also attended the Ohio Institute of Technology, achieving a Technical degree in Electronics. Later, he pursued a Bachelor of Science in Business Management at the University of Phoenix. This combination of education has provided him with a strong foundation in both technical and managerial aspects of his career.
Contributions to Automation and IT Strategy
Matthew Terry has made notable contributions in the field of automation and IT strategy. He designed automation scripts and tools that significantly reduced discovery efforts from three full-time equivalents to one. He also collaborated with various infrastructure teams and business units to implement monitoring and alerting systems, which minimized workload and downtime. Furthermore, he developed an enterprise Configuration Management Database (CMDB) strategy, enhancing the organization's IT management capabilities.