Michael Abney
About Michael Abney
Michael Abney serves as the Senior Manager of Business User Support at CenterPoint Energy, where he has worked since 2014. He has extensive experience in technology support and management, having held various roles within the company since 1993.
Work at CenterPoint Energy
Michael Abney has been with CenterPoint Energy since 2014, currently serving as the Senior Manager of Business User Support. In this role, he leads a team responsible for implementing and supporting Service Desk, Desktop, and Mobile Workforce technology across a six-state area. His tenure at CenterPoint Energy includes various positions, such as Supervisor of Business User Support in Gas Operations from 2005 to 2012 and Manager of Business Technology Support from 2012 to 2014. He has played a significant role in supporting technology for approximately 150 Service Centers and remote offices.
Education and Expertise
Michael Abney earned a Bachelor's Degree in Business Administration from the University of Louisiana at Monroe. He possesses expertise in VOIP Phone Systems and Video Conferencing support, which are critical components of modern business communication. His educational background and technical skills contribute to his effectiveness in managing business user support and technology implementation.
Background
Michael Abney began his career at Arkla, Inc., a predecessor of CenterPoint Energy, in 1993 as a LAN Administrator. He has a diverse background in information technology, having worked as an Information Technology Team Lead from 1999 to 2005. Before joining CenterPoint Energy, he also gained experience at the Federal Deposit Insurance Company (FDIC) and Unisys Corporation. His extensive experience in IT roles has equipped him with a solid foundation in technology support and management.
Achievements
Throughout his career at CenterPoint Energy, Michael Abney has contributed to various initiatives aimed at enhancing technology support for business operations. His leadership in managing technology for Service Centers and remote offices has been instrumental in ensuring efficient communication and operations. His progression through various roles reflects his commitment to improving business user support and technology implementation.