Michael Williams
About Michael Williams
Michael Williams is a Business Technology Specialist III with extensive experience in technical support and mobile data solutions. He has worked at CenterPoint Energy since 2013 and previously held positions at Verizon Wireless and Convergys.
Work at CenterPoint Energy
Michael Williams has been employed at CenterPoint Energy since 2013, where he currently holds the position of Business Technology Specialist III. His role involves a focus on the MobileData platform and the GoSync mapping application. He has contributed to the organization for a total of 11 years, demonstrating a commitment to enhancing technological solutions within the company.
Previous Experience at Verizon Wireless
Prior to his tenure at CenterPoint Energy, Michael Williams worked at Verizon Wireless as a Wireless Data Technical Analyst II from 2005 to 2012. During his seven years in Basking Ridge, New Jersey, he specialized in resolving technical issues related to wireless data services, which provided him with valuable experience in the telecommunications sector.
Background in Technical Support
Before his role at Verizon Wireless, Michael was employed at Convergys from 2003 to 2005 as a Yahoo and SBC Software Technical Support Specialist. This position, held in Cincinnati, Ohio, allowed him to develop skills in customer support and technical troubleshooting, laying the foundation for his future roles in technology.
Education and Expertise
Michael Williams studied Computer Science at Houston Community College, where he earned an Associate's degree. In addition to his formal education, he possesses expertise as an Audio Engineer, particularly in Production Music libraries. His diverse skill set enhances his ability to address technical challenges in various domains.
Specialization in Technical Issues
Michael specializes in resolving technical issues with Panasonic Toughbook and Getac Tablets. His hands-on experience with these devices enables him to effectively troubleshoot and implement solutions, contributing to the efficiency of technology operations in his current role.