Nina Diaz
About Nina Diaz
Nina Diaz is the Director of Customer Experience at CenterPoint Energy, where she has worked since 2020. With over 10 years of experience in training development and employee relations, she has held various roles in customer service management across multiple companies.
Current Role as Director Customer Experience
Nina Diaz currently serves as the Director of Customer Experience at CenterPoint Energy, a position she has held since 2020. Based in Evansville, Indiana, she has focused on enhancing customer satisfaction and streamlining service processes. Her role involves overseeing customer service strategies and initiatives, ensuring that the company meets its service delivery goals.
Previous Experience at CenterPoint Energy
Before her current role, Nina Diaz worked at CenterPoint Energy as the HSP Service Center Manager from 2018 to 2020 in the Houston, Texas Area. During her tenure, she managed service operations and contributed to improving customer service metrics. Her experience at CenterPoint Energy laid the foundation for her advancement to the Director position.
Professional Background in Customer Service
Nina Diaz has over 10 years of experience in various customer service roles. She worked at Comcast Cable as Customer Care Management from 2008 to 2012 and at ENGIE as Think Energy Customer Care Manager from 2011 to 2013. Additionally, she served as Customer Service Operations Manager at Gexa Energy from 2013 to 2018. These roles have equipped her with a comprehensive understanding of customer relations and service management.
Educational Background and Qualifications
Nina Diaz earned a Bachelor's degree in Psychology from Florida International University, where she studied from 1995 to 1999. She also completed the SPHR certification course, which demonstrates her advanced knowledge in human resources management. This educational background supports her expertise in employee relations and training development.
Experience in Training and Development
Nina Diaz has a strong background in training development, employee relations, hiring, and employee career development. Her experience spans over a decade, including a significant role as Sr Instructional Design at Florida Power & Light from 1994 to 2006. This expertise enhances her leadership capabilities in customer service environments.