Rob Pinkasavage
About Rob Pinkasavage
Rob Pinkasavage serves as the Manager of Market Research and Customer Experience at CenterPoint Energy, where he has worked since 2016. He specializes in advising business leaders on competitive strategies through comprehensive market research and analysis.
Work at CenterPoint Energy
Rob Pinkasavage has been employed at CenterPoint Energy since 1999, holding various positions over the years. He currently serves as the Manager of Market Research and Customer Experience, a role he has held since 2016. In this capacity, he advises business leaders on competitive strategies by conducting market research to support business development. Prior to this role, he worked as the Manager of Voice of the Customer & Customer Engagement from 2015 to 2016 and as Quality Assurance Manager from 2007 to 2015. His earlier role was as Consumer Advocacy Coordinator from 1999 to 2007. Throughout his tenure, he has led teams focused on providing actionable market and customer insights.
Education and Expertise
Rob Pinkasavage studied at Kutztown University of Pennsylvania. His educational background supports his expertise in market research and customer experience management. He has developed skills in conducting market assessments and strategic fit analysis, which are essential for advising business leaders. His extensive experience in various managerial roles at CenterPoint Energy has further honed his ability to lead teams and manage complex projects related to customer insights and engagement.
Background
Rob Pinkasavage has over two decades of experience in the energy sector, specifically at CenterPoint Energy. His career began in 1999, and he has progressed through several roles, each with increasing responsibility. His background includes significant experience in quality assurance, customer advocacy, and market research. This diverse experience has equipped him with a comprehensive understanding of customer needs and market dynamics.
Achievements
Throughout his career at CenterPoint Energy, Rob Pinkasavage has led initiatives that focus on enhancing customer experience and competitive strategy. He manages the day-to-day operations of key enterprise client experience management research and Voice of the Customer methodologies. His leadership in these areas has contributed to the development of actionable insights that support business growth and customer satisfaction.