Sarah Soto
About Sarah Soto
Sarah Soto is a Customer Service Associate at Centerpoint Energy in Houston, Texas, where she has worked since 2015. She has a background in customer service and quality assurance, having held various roles at Telus International Central America from 2009 to 2015.
Work at CenterPoint Energy
Sarah Soto has been employed at CenterPoint Energy as a Customer Service Associate since 2015. In this role, she engages with customers to address inquiries and resolve issues related to energy services. Her tenure at CenterPoint Energy spans nine years, during which she has contributed to enhancing customer satisfaction and operational efficiency in Houston, Texas.
Previous Experience at Telus International Central America
Prior to her current position, Sarah Soto worked at Telus International Central America in various roles from 2009 to 2015. She began as a QA Supervisor from 2009 to 2011, where she focused on quality assurance processes. Following this, she served as an Online Support Analyst and Chat Supervisor from 2011 to 2013, managing online customer interactions. Finally, she held the position of Operations Manager from 2013 to 2015, overseeing operational functions and team performance.
Education and Expertise
Sarah Soto studied at San Jacinto College, where she gained foundational knowledge and skills that have supported her career in customer service and operations management. Her education has complemented her practical experience in the telecommunications and energy sectors.
Background
Sarah Soto has a diverse background in customer service and operations management, primarily in Guatemala before relocating to the United States. Her career began at Telus International Central America, where she developed her expertise in quality assurance, online support, and operational management. This experience laid the groundwork for her current role at CenterPoint Energy.